Delivery & Shop Info
Schleich & Papo - Delivery & Shop Info
All UK - Next Day Delivery - Royal Mail Tracked 24
Collections from us Monday to Saturday - Deliveries to you next day - Monday to Sunday.
Orders received before 12 Noon (Sat 10.00 am) go out the same day.
Under £20 £4.95 £20 to £50 £5.95 Over £50 £7.95
Combined Orders for Schleich & Papo
When buying both Schleich & Papo products please place two orders - email TandLsupport@proton.me with both order numbers - we will combine & refund extra postage.
Why Schleich.org & Papo.org
Our customers have found our Schleich & Papo websites easier to find and use.
We also have found them better in many respects & reduces our costs - and keeps our prices down.
Our people are the same - our service is the same - our range is simpler - our prices are better.
After trading on our Toys & Learning website from 2007 to 2025 we have found it best to transfer our sales platform to these two sites and keep the Toys & Learning website as a reference point.
Customer Service
- Delivery to UK only - Delivery to all of the UK - Excluding Channel Islands
- All deliveries by Royal Mail Tracked 24 - 7 days a week
- Payment by UK issued debit or credit card
- Orders taken through website only
- Orders received before noon - are same working day despatch (Saturday 10.00 am)
- Please do not leave time critical orders to the last hour.
- Orders after noon are next working day despatch.
- Stock availability is automatic - if you can order it - it is in stock ready to despatch .
Contact Information
Email customer support using this address - TandLsupport @ proton.me (you do not include spaces - they are only added here to discourage spam emails)
Telephone only available Monday to Friday 9.00 am to 12 Noon. Tel 01953 883683
Please note - orders are only taken through the website - paid by uk card at time of order - order confirmation email is a vat invoice.
Toys & Learning Ltd
12 Thetford Road Business Park
Watton
Norfolk
IP25 6BS
Business verification at Companies House
Toys & Learning Limited Company Registered Office
38 High Street, Watton, Norfolk IP25 6AE United Kingdom
VAT Registered Number 916 3496 09 Company Registered in England Number 06303611
Prices, Postage & Non Delivery
- Prices are calculated by the Shopping Cart on checkout and include VAT.
- UK Postage and packing are charged at the following rates.
- Packing & Delivery . . . Orders Under £20 - £4.95 . . . £20 to £50 - £5.95 . . . Over £50 - £7.95
- All Royal Mail Tracked 24 - next day delivery Monday to Sunday.
- Please Note Royal Mail quote their intended but not guaranteed delivery times - deliveries are subject to normal peak period, traffic & weather delays.
- Orders before noon are same working day despatch - Saturday before 10.00 - please do not leave time critical orders to the last hour.
- Please Note It is intended not guaranteed to send orders out as above - it is rare not to achieve this but can happen at peak times.
- For the sake of clarity we use the expression working day for Monday to Saturday which excludes Bank Holidays.
- Non Delivery - In the event of any delivery not arriving within 5 working days please email us - see Contact us - if we do not then receive an email we will not be able to process any claim.
- In the event of any delivery going missing we must be informed in writing, by email, within 14days.
- Toys & Learning keep prices low by using fast & simple systems - delivery to all of the UK
- Royal Mail collect Monday to Saturday - Orders placed before noon go out the same working day - all orders placed after noon go out the next working day - all orders after 10 am Saturday & Sunday are collected by Royal Mail on Monday.
Toys & Learning only accept orders placed through this website. All orders must use UK card & be for delivery within the UK - excluding the Channel Islands.
Payment Methods
- You can order online through this website paying safely and securely using your credit or debit card - transactions are processed by SagePay - now Opayo - we never see your card details.
- We accept UK Master Card & Visa Cards issued by a UK bank to a UK address - we deliver to UK addresses only.
- We will debit your payment card when we receive your order.
- On receipt of your order, we will send confirmation of the items ordered, prices and your reference number, which should be used when making any enquiry about that order.
Returns, Exchanges & Damages
- If you are not completely satisfied with your purchase, under the UK's Distance Selling Regulations you have the right to cancel your order for any item purchased and receive a full refund. Order cancellations & notice of return must be made in writing, within 7 days of delivery of your item or items, using the Contact us page.
- If , for any reason, your delivery does not arrive within 5 working days please inform us immediately.
- Goods must be returned in their original condition (undamaged, unused and in their original packaging - if used or assembled in any way there will be no refund) within 14 days of receipt. A copy of the order must accompany the goods. We will issue a full refund on receipt. Goods returned outside this timescale will not be refunded.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Toys & Learning Ltd cannot be held responsible for non-receipt of returned goods. You are responsible for the postage costs for returned items. Returns address - Toys & Learning Ltd, 12 Thetford Road Business Park, Watton, Norfolk IP25 6BS - always best to have certainty by using a reputable courier.
- Exchanges - the procedure for product exchange is a return for refund and a new order for another item.
- If your order is incorrect or found to be damaged upon delivery, please Contact us and give details of the product. We will then advise on how to proceed with the return.
- All damages, missing items, faulty items or wrong items must be notified to Toys & Learning in writing, by email, within 48 hours of receipt of goods.
- For faulty items we must have images showing the fault,
- For missing items we must have images of delivery box and packaging together with images of received items and a full image of delivery note.
- In transit damage claims must always come with an image of both the damaged item and the box in which the delivery was packed and received.
- This returns, exchanges & damages policy does not affect your statutory rights.
- Please note we are unable to process product exchanges - goods can be returned for refund and a new purchase made.
Privacy
All details that you provide are kept in strict confidence and are only used to process your order. We do not pass on customer details to third parties.
Address
Toys & Learning Ltd
12 Thetford Road Business Park
Watton
Norfolk
IP25 6BS
Toys & Learning Limited Company Registered Office
38 High Street, Watton, Norfolk IP25 6AE United Kingdom
VAT Registered Number 916 3496 09 Company Registered in England Number 06303611