Refund policy

We want you to be happy with your purchase from Toys & Learning. This policy explains your rights if you change your mind, receive a faulty or damaged item, or receive something you didn't order.

Nothing in this policy affects your statutory rights.

Changing Your Mind

If you purchase from us online, you have the right to change your mind and cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You have 7 days from the day you receive your goods to tell us that you wish to cancel your order.

If your order contains several items that are delivered separately, the 7-day cancellation period starts on the day you receive the last item.

To exercise your right to cancel contact us by email  with a clear statement that you wish to cancel your order. Include your order number so that we can identify your purchase.

Returning an Item After Cancellation

Once you have told us that you wish to cancel, you have 14 days to return the goods to us.

Please return goods to:

Toys & Learning Ltd
Unit 12 Thetford Road Business Park
Watton
Norfolk
IP25 6BS
United Kingdom

Include a copy of your order with the return so that we can identify it.

You are responsible for the cost of returning them to us.

We recommend using a tracked or appropriately insured delivery service, as you are responsible for the goods until they are returned to us.

Deliveries to our returns address can be accepted Monday to Friday between 9am and noon.

Condition of Returned Goods

You are entitled to inspect and handle goods as you reasonably would if examining them in a shop.

You are responsible for any reduction in the value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics and functioning.

Where excessive handling, use or damage has reduced the value of an item, we may make an appropriate deduction from the refund to reflect that reduction in value.

Where possible, please return products with their original packaging and all supplied parts and accessories.

Refunds

When you exercise your legal right to cancel, we will refund the price paid for the returned goods.

We will issue your refund without undue delay and no later than 14 days we have received the item

Refunds will be made using the same payment method used for the original purchase.

Faulty, Damaged or Incorrect Goods

Your rights when goods are faulty, damaged, not as described or otherwise do not conform to your contract are separate from your right to change your mind.

These rights are provided principally by the Consumer Rights Act 2015 and are not limited by our 7-day cancellation period described above.

If you receive an item that is faulty, damaged, incorrect or has missing parts, please contact us straightaway so that we can resolve the problem.

Providing photographs of the item, packaging and delivery box can help us investigate damage or missing-item claims with the carrier and may allow us to resolve the issue more quickly. We may reasonably request photographs or other information where necessary to establish what has happened.

Where goods are faulty, damaged, incorrect or otherwise do not conform to the contract, we will provide the remedy to which you are legally entitled. Depending on the circumstances, this may include a refund or replacement.

Damaged Parcels

If your parcel appears to have been damaged in transit, please contact us straightaway

Keep the item, delivery packaging and outer box and send us photographs showing:

  • the damaged item;

  • the outer delivery box;

  • the internal packaging; and

  • the delivery note.

Missing Items

If something is missing from your delivery, please contact us straightaway.

Exchanges

We do not currently offer direct product exchanges.

If you would like a different product, please return the original item in accordance with this policy and place a new order for the replacement item.

Orders That Have Not Arrived

If your order has not arrived within the expected delivery period, please contact us straightaway.

Your Statutory Rights

Nothing in this Refund & Returns Policy is intended to exclude, restrict or limit any rights you have under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.