Refund policy
Returns & Refunds
We want you to be happy with your purchase from Toys & Learning. This policy explains your rights if you change your mind, receive a faulty or damaged item, or receive something you didn't order.
Nothing in this policy affects your statutory rights.
Changing Your Mind
If you purchase from us online, you have the right to change your mind and cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You have 7 days from the day you receive your goods to tell us that you wish to cancel your order.
If your order contains several items that are delivered separately, the 7-day cancellation period starts on the day you receive the last item.
To exercise your right to cancel contact us by email with a clear statement that you wish to cancel your order. Include your order number so that we can identify your purchase.
Returning an Item After Cancellation
Once you have told us that you wish to cancel, you have 14 days to return the goods to us.
Please return goods to:
Toys & Learning Ltd
Unit 12 Thetford Road Business Park
Watton
Norfolk
IP25 6BS
United Kingdom
Include a copy of your order with the return so that we can identify it.
You are responsible for the cost of returning them to us.
We recommend using a tracked or appropriately insured delivery service, as you are responsible for the goods until they are returned to us.
Deliveries to our returns address can be accepted Monday to Friday between 9am and noon.
Condition of Returned Goods
Products must be returned unused and in their original condition and packaging.
Refunds
When goods are returned for refund if they are in their original condition we will refund the price paid for the returned goods. If used or assembled in any way or removed from their packaging there will be no refund.
We will issue your refund without undue delay and no later than 14 days we have received the item
Refunds will be made using the same payment method used for the original purchase.
Faulty, Damaged or Incorrect Goods
Your rights when goods are faulty, damaged, not as described or otherwise do not conform to your contract are separate from your right to change your mind.
These rights are provided principally by the Consumer Rights Act 2015 and are not limited by our 7-day cancellation period described above.
If you receive an item that is faulty, damaged, incorrect or has missing parts, please contact us straightaway so that we can resolve the problem.
We need photographs of the item, packaging and delivery box to be able to sort out the issue.
Where goods are faulty, damaged, incorrect or otherwise do not conform to the contract, we will provide the remedy to which you are legally entitled. Depending on the circumstances, this may include a refund or replacement.
Damaged Parcels - Damaged Products
If your parcel or a product is damaged please contact us straightaway
Keep the item, delivery packaging and outer box and send us photographs
showing:
the damaged item;
the outer delivery box;
the internal packaging; and
the delivery note.
Missing Items
If something is missing from your delivery, please contact us straightaway.
Exchanges
We do not currently offer direct product exchanges.
If you would like a different product, please return the original item in accordance with this policy and place a new order for the replacement item.
Orders That Have Not Arrived
If your order has not arrived within the expected delivery period, please contact us straightaway.
Your Statutory Rights
Nothing in this Refund & Returns Policy is intended to exclude, restrict or limit any rights you have under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.